Guarantee

     

    Dental Guarantee:


    We are committed to providing the highest quality of dental care and ensuring that all our patients are satisfied with the treatments they receive. To that end, the VIP clinics offer a comprehensive dental guarantee that covers specific aspects of the dental treatments provided.

     

    Scope of the Guarantee


    The dental guarantee covers treatments for material defects and defects in dentistry only. This means that any issues arising from the materials used in your dental treatment or the workmanship of the dental professionals will be addressed and rectified under this guarantee, subject to terms and conditions as outlined below.

     

    Exclusions

     

    It is important to understand the limitations of this guarantee. No cover can be offered for any aspect of dental treatment that is adversely affected by biological events. These include, but are not limited to, bone loss, gum recession, periodontal disease and other similar conditions, regardless of their cause. Such conditions are beyond the control of dentists, oral surgeons, and other dental professionals.

     

    Understanding Biological Events

     

    Biological events are natural processes that can affect the outcomes of dental treatments. These processes can occur due to a variety of reasons, including genetic predisposition, health conditions, lifestyle choices, and natural aging. As these events are not within the realm of influence of any dental professional, they fall outside the scope of the dental guarantee.
     
    By understanding the terms and conditions of this guarantee, you can make informed decisions about your dental treatment. We encourage you to read the following terms and conditions carefully to fully comprehend the extent and limitations of the coverage provided. Should you have any questions or require further clarification, please do not hesitate to contact our office.
     
    Thank you for choosing our dental clinics for your oral health needs. We look forward to serving you with excellence and care.

     

    Dental Implants - Lifetime Guarantee

     

    The implant screw is guaranteed against fracturing or breaking for a lifetime. This guarantee excludes issues caused by biological events such as bone loss, gum recession, and similar conditions, which are beyond the control of our dental professionals.

     

    Dental Crowns / Full Veneers - 5 Year Guarantee

     

    Dental crowns, full veneers, and dental implant crowns are guaranteed against breakages, chipping, or cement failure for 5 years. Should you require minor repairs, such as a white composite restoration or re-cementing of your dental crowns or full veneers, the clinic will contribute up to €100 towards resolving the issue in your home country. Biological events like bone loss and gum recession are not covered.

     

    Dental Bridges - 5 Year Guarantee

     

    Dental bridges are guaranteed against breakages, chipping, or cement failure for 5 years. For minor repairs, such as a white composite restoration or re-cementing of your dental bridge, the clinic will contribute up to €100 towards resolving the issue in your home country. This guarantee excludes conditions caused by biological factors such as bone loss and gum recession, which are beyond the control of our dental team.

     

    Maryland Bridges - 1 Year Guarantee

     

    Maryland bridges are guaranteed against material defects for one year, ensuring quality construction and materials. However, detachment of these bridges is not guaranteed due to factors beyond our control, such as oral hygiene, health of adjacent teeth and gums, and habits like teeth grinding.

     

    Dental Laminate Veneers - 3 Year Guarantee

     

    Dental laminate veneers are guaranteed against breakages, chipping, or cement failure for 3 years. For minor repairs, such as a white composite restoration or re-cementing of your veneers, the clinic will contribute up to €100 towards resolving the issue in your home country. Biological events, including bone loss and gum recession, are not covered.

     

    Dental Lumineers - 3 Year Guarantee

     

    Dental lumineers are guaranteed against breakages, chipping, or cement failure for 3 years. Should minor repairs be needed, such as a white composite restoration or re-cementing of your lumineers, the clinic will contribute up to €100 towards resolving the issue in your home country. Issues arising from biological events like bone loss and gum recession are excluded from this guarantee.

     

    Dental Fillings - 1 Year Guarantee

     

    Dental fillings are guaranteed against falling away from your natural tooth for 1 year. For minor repairs, the clinic will contribute up to €30 towards resolving the issue in your home country.

     

    Dental Inlays/Onlays - 2 Year Guarantee

     

    Dental inlays and onlays are guaranteed against breakages, chipping, or cement failure for 2 years. For minor repairs, such as a white composite restoration or re-cementing of your inlay or onlay, the clinic will contribute up to €50 towards resolving the issue in your home country.

     

    Cosmetic Dentures - 1 Year Guarantee

     

    Cosmetic dentures are guaranteed against breakages for 1 year. For minor repairs, the clinic will reimburse up to €30 for resolving the issue in your home country.

     

    • Root Canal Treatment: Due to the complexities of the human body, we cannot provide any form of guarantee for root canal treatment.
    • Dental Posts: Applied to weak teeth needing added strength and stability, often with a core build-up or a dental crown placed over the post. No form of guarantee is available for this treatment due to the existing damage and biological factors beyond our control.
    • Dental Treatment Instigated by Another Dentist or Clinic: If you have started treatment at another dental clinic and request us to complete the treatment, please be aware that we are unable to provide any form of guarantee as we are not responsible for all the treatment carried out.
    • Failure of Surgical Treatments: Surgical treatments such as bone grafting and sinus lifting cannot be guaranteed. Failure of these procedures is more often due to biological factors rather than the materials used or the skill of the surgeon.

     

    Limitations of Dental Guarantee for Replacement Treatments

     

    This guarantee does not cover issues arising from original dental work performed at another clinic, including but not limited to:

    1. Sensitivity: New or increased sensitivity in treated and surrounding areas.

    2. Infection: Development or spread of infection due to conditions from previous dental work.

    3. Root Canal Treatment: Necessity for root canal due to complications from previous treatments.

    4. Extraction: Requirement for extraction of previously treated teeth or existing implants.

    5. Replacement: Need for additional replacement if initial replacement does not resolve issues.

    6. Material Incompatibility: Issues arising from incompatibility between original and new materials.

    7. Structural Compromise: Weakening of teeth or surrounding tissues due to previous treatment.

    8. Periodontal Problems: New or worsening gum issues, including gum recession.

    9. Alignment Issues: Changes in bite or alignment, potentially causing jaw pain.

    10. Other Complications: Prolonged healing times, issues with adjacent teeth, and other complications from previous treatments.

     

    Important: Conditions That Invalidate the Guarantee

     

    The guarantee will be invalidated under the following circumstances:

    • Neglect of oral hygiene.

    • Failure to have routine dental check-ups, including a panoramic X-ray and a scale and polish at least once a year (invoice required).

    • Not following the dentist's or oral surgeon's instructions.

    • Failure to fulfill payment obligations.

    • Subsequent treatment on the original work without prior authorisation (excluding scale and polish treatments).

    • Poor maintenance of removable restorations, such as partial or full dentures.

    • Temporary teeth are not guaranteed against breakage or re-cementation needs.

    • Gum tissue or bone recession or deterioration.

    • Nail biting contributing to dental issues.

    • Missing any scheduled appointments at the local dental clinic.

    • Participation in contact sports or activities causing dental injury.

    • Smoking as a contributing factor to dental issues.

    • Use of drugs or supplements not declared at the time of treatment.

    • Accidental damage, such as dropping dentures or damage by a third party.

    • Recurring dental issues unrelated to the dentistry itself.

    • Migration of the dental implant.

    • Rejection of bone grafting.

    • General illnesses adversely affecting dental health, including diabetes, epilepsy, osteoporosis, mental disorders, or chemotherapy.

    • Inappropriate selection of the colour, shape, and size of dental prosthetics by the patient.

    • Excessive grinding or bruxism.

    • Pregnancy-related dental issues.

    • Unforeseen need for root canal treatment following crown and bridgework.

    • Significant weight gain or loss.

    • Failure to wear a provided gum shield as advised.

    • Non-disclosure of pregnancy or actual age at the time of treatment.

    • Non-compliance with prescribed medication instructions.

    • Failure to complete dental treatment within 12 months of the last signed consent form.

    • Failure to return to the clinic for treatment within 12 months of notifying the clinic of the issue in writing. In cases of pain, return within 30 days of recommendation for urgent corrective treatment.

    • Any accident or trauma that impacts the dental work.

    • If a specific dental treatment is not explicitly mentioned within these terms and conditions, it is understood that no guarantee is provided for that treatment. This ensures that all patients are fully aware of the scope of the dental guarantee and can make informed decisions regarding their dental care. The treatments covered by the guarantee and their respective conditions are detailed above to provide clear and transparent information to our patients.

     

    Change of Terms

     

    Guarantee Eligibility and Payment Requirement
     
    The dental guarantee applies exclusively to dental treatments that have been fully paid for. Any treatment provided at no cost—whether as a goodwill gesture, promotional offer, complimentary service, or any other reason—is not covered under any term of the guarantee. This applies regardless of the nature, complexity, or standard cost of the treatment.

    Patient Conduct

    Patients are expected to maintain respectful and appropriate conduct at all times while on clinic premises. Any form of abusive, threatening, or aggressive behavior towards staff, other patients, or clinic property will result in immediate termination of services. In such cases, any dental guarantee provided will be rendered void, and no compensation or refunds will be offered. The patient will also be responsible for any outstanding costs incurred for services rendered up to the point of service termination. The clinic reserves the right to seek reimbursement for any damages or losses resulting from such conduct.


    The terms and conditions of this dental guarantee are subject to change at any time without prior notice. Any modifications to the guarantee will be effective immediately upon their posting on our website or other official communication channels. Continued use of our services following the posting of any changes constitutes acceptance of those changes. We reserve the right to alter, amend, or withdraw the terms of this guarantee in accordance with applicable laws and regulations of the Republic of Turkey, including but not limited to the Turkish Consumer Protection Law No. 6502 and the Personal Data Protection Law No. 6698 (PDPL). Customers are advised to review the terms regularly to ensure they are aware of any changes.
     
    This clause ensures compliance with Turkish consumer protection laws and regulations, providing transparency and fairness in the provision of our dental services.

     

    The majority of dental treatments provided by the VIP clinics are covered by a guarantee. In the event of any defect in the dentistry provided by these clinics, and covered under the terms of the guarantee, necessary remedial work will be carried out by the original provider at no charge. The guarantee is not transferable within the group of local clinics or outside of it. Charges for any dental treatment, whether remedial or otherwise, incurred by clinics not associated with the local clinics or Dental Centre Turkey, will not be reimbursed unless specifically agreed in writing by an authorised representative of Dental Centre Turkey prior to such treatment. This authority is not available retrospectively.